LucidTrack Privacy Policy
Last updated: 1st June, 2025
This privacy notice tells you what to expect us to do with your personal information.
Contact Details
Email: privacy@lucidtrack.dev
What Information We Collect, Use, and Why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Purchase or account history
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Purchase history
- Account information, including registration details
- Marketing preferences
We collect or use the following information for testimonials, feedback, and community building:
- User testimonials and experience reviews
- Star ratings and feedback scores
- Application tips, interview advice, and resource recommendations
- General feedback and suggestions for platform improvement
- User consent preferences for public use of testimonials
When you provide explicit consent, we may use your testimonials publicly on our website, social media, and marketing materials to help other students discover and benefit from our platform.
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a 'lawful basis' for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure - You have the right to ask us to delete your personal information.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing - You have the right to object to the processing of your personal data.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our Lawful Bases for the Collection and Use of Your Data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for testimonials, feedback, and community building are:
- Consent - we have explicit permission from you to collect your testimonials and feedback. For public use of testimonials, we obtain your separate explicit consent through a clear opt-in checkbox. All of your data protection rights apply, and you can withdraw your consent at any time.
- Legitimate interests - for collecting anonymous feedback and suggestions to improve our services, which benefits both current and future users. Your fundamental rights and freedoms are protected, and you have the right to object to this processing.
Where We Get Personal Information From
We collect personal information from the following sources:
- Directly from you when you create an account or use our services
- From LinkedIn when you choose to sign in using your LinkedIn account (including your profile information and email address)
- From GitHub when you choose to sign in using your GitHub account (including your profile information and email address)
- From Google when you choose to sign in using your Google account (including your profile information and email address)
- From testimonials and feedback you provide through our feedback page, testimonial forms, or direct email communication
- From GitHub issues when you report bugs, request features, or provide feedback through our community repository
Note: When you sign in through LinkedIn, GitHub, or Google, we only access the information you have explicitly authorized us to receive.
How We Use Testimonials and Feedback
We collect and may distribute testimonials and feedback to help improve our platform and assist other students in their application journey:
Testimonials and Reviews
- We collect testimonials about your experience using LucidTrack
- We may collect star ratings to measure user satisfaction
- With your explicit consent, we may use your testimonials publicly on our website, social media platforms, and marketing materials
- You can withdraw consent for public use of your testimonial at any time by contacting us
Community Feedback and Tips
- We collect application tips, interview advice, and resource recommendations you choose to share
- We may use this information to create community resources that help other students
- We collect general feedback about the platform to identify improvements and new features
- Feedback may be collected through our feedback page, email, or GitHub issues
Your Control: You have full control over what testimonials and feedback you provide. For testimonials, you explicitly choose whether to allow public use. You can request removal of your testimonials or withdraw consent for their public use at any time.
How Long We Keep Information
We retain your personal information for as long as you maintain an active account with LucidTrack. Upon account deletion, we implement permanent removal of your personal information from our systems.
How to Complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.
The ICO's address:
Information Commissioner's OfficeWycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline:
Website: